26 May 2015
House Plus Pty Limited operates the following websites across desktop, mobile, tablet and apps (including any subdomains):
We recognise the importance of protecting personal information. We do not collect sensitive information as defined under the Privacy Act 1988 (Cth) (“Privacy Act“), such as racial or ethnicity information, political opinions or associations, criminal records or health information.
In collecting and handling personal information, we are bound by the Privacy Act, including the Australian Privacy Principles (“APPs“), and applicable privacy regulations.
House Plus Pty Limited may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests and any other information provided. For some services and products, House Plus Pty Limited may also collect your personal information to enable verification of your identity, including information from your passport, driver’s licence, and health care and concession cards.
If you are a shareholder of House Plus Pty Limited (or its services providers) may collect information about your shareholdings, banking details and tax file numbers for payment of dividends and other amounts. If you subscribe to alert services on the House Plus Pty Limited Website, we may collect your name and email address.
If you submit personal information to us in relation to an employment opportunity, we may also collect information about your employment and academic history.
We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Websites (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.
You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.
House Plus Pty Limited may collect personal information about you from a variety of sources including, but not limited to:
House Plus Pty Limited may collect personal information about you if you:
We may also collect your personal information through our related bodies corporate, our service providers and third parties so that we may provide a better or more relevant service or product to you.
More specifically, House Plus Pty Limited may use personal information which it has collected to:
If all or part of this information is not provided, we may not be able to provide these services.
If you are a shareholder of House Plus Pty Limited, House Plus Pty Limited may also use your personal information to:
If you submit personal information to us in relation to an employment opportunity with us, we may also use your personal information to:
If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to request that your information not be used for further direct marketing in the future.
We may disclose personal information to our related bodies corporate, service providers or business partners.
We may also disclose your personal information:
Personal information submitted by House Plus Pty Limited’s customers and visitors to our Websites and the House Plus Pty Limited Website may be held on servers located in Australia, the United States of America or in the data centres of House Plus Pty Limited’s outsourced data processors with data centres in Australia, the United States of America, Europe and Asia. We transfer data outside of Australia to our service providers in order to obtain secure storage, back-up and data retrieval services. House Plus Pty Limited has implemented policies and procedures to safeguard the secure storage and processing of data with its related companies and has verified the security arrangements of its outsourced data processors. When you provide us with your personal information you give us your consent to store your personal information outside of Australia for the purposes described above.
We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us.
You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.
House Plus Pty Limited is committed to providing its customers with a fair and responsible system for the handling of complaints.
If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of House Plus Pty Limited, please contact our Privacy Officer at firstname.lastname@example.org so that we may resolve your concerns.
Our Privacy Officer will consider your query and endeavour to respond to you promptly.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website.
We may combine our cookies, information collected through the cookies and web beacons on the Websites and House Plus Pty Limited Website with other information (including information collected by third parties using their own cookies and web beacons) to provide better or more relevant services and advertising to you on the House Plus Pty Limited Website. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.